We are here to help. If you have a question or run into an issue with Cerqa, reach out to us and we will get back to you as soon as possible.
Contact Us
The fastest way to get help is to email our support team directly.
General Support
For questions about the app, your account, or any other issue:
support@cerqa.net
Privacy & Data Requests
For requests related to your personal data, account deletion, or data export:
privacy@cerqa.net
Common Questions
How do I delete my account?
Open the Cerqa app, tap Profile, scroll to the bottom, and tap Delete Account. You can also visit our account deletion page for step-by-step instructions or to request deletion by email.
How do I download my data?
Visit our data download page for information on how to export your Cerqa data.
I forgot my password. How do I reset it?
On the login screen, tap Forgot Password and follow the instructions sent to your email address.
My account was suspended. What do I do?
If you believe your account was suspended in error, contact us at support@cerqa.net with your username and a description of the issue.
I found a bug or the app is crashing. How do I report it?
Email support@cerqa.net with a description of what happened, the device you are using, and the app version. Screenshots or screen recordings are helpful.